Company: GIGG
Effective Date: 1/1/2026]
This Refund & Return Policy explains the conditions under which refunds, returns, cancellations, and charge reversals may be processed on the GIGG platform.
1.1 GIGG operates as a multi-function e-commerce platform that may host third-party sellers, digital products, subscriptions, and direct sales.
1.2 Refund eligibility depends on the type of product or service purchased, seller-specific policies, and applicable consumer protection laws.
1.3 By placing an order on GIGG, you acknowledge and agree to this Refund & Return Policy.
2.1 Customers may request a return or refund within [X] days of delivery, unless otherwise stated on the product page.
2.2 Items must be returned unused, in original condition, and with original packaging.
2.3 Refunds may be denied for:
Used, damaged, or altered items
Items returned without original packaging
Items marked as non-returnable
2.4 Shipping and handling fees are non-refundable unless required by law or due to seller fault.
3.1 Digital goods, downloadable content, and software licenses are non-refundable once access or download has been granted, except where required by law.
3.2 If a digital product is defective or inaccessible, GIGG or the Seller may provide a replacement or technical support instead of a refund.
4.1 Subscription fees are billed in advance and are generally non-refundable.
4.2 Users may cancel subscriptions at any time; cancellation takes effect at the end of the current billing cycle.
4.3 Partial refunds are not provided for unused subscription periods unless required by law.
5.1 Refunds for products sold by third-party Sellers are subject to the Seller’s individual refund policy, displayed on the product listing.
5.2 GIGG may facilitate communication or dispute resolution but is not obligated to issue refunds on behalf of Sellers.
6.1 Certain transactions may be processed through escrow.
6.2 Funds may be temporarily held until delivery confirmation, dispute resolution, or investigation of suspected fraud.
6.3 GIGG reserves the right to delay or withhold refunds where disputes, chargebacks, or compliance checks are ongoing.
7.1 Customers are encouraged to contact GIGG support before initiating a chargeback.
7.2 Fraudulent or abusive chargebacks may result in account suspension, wallet restrictions, or permanent termination.
8.1 Approved refunds will be processed using the original payment method or GIGG wallet, where applicable.
8.2 Refund processing times vary by payment provider and may take [X–XX] business days to appear.
This Policy does not limit any statutory rights available to consumers under applicable law.
GIGG Support: [support@gigg.com]
By using GIGG, you acknowledge that you have read and agreed to this Refund & Return Policy.
